Shipping
You will be able to receive your shipment at the delivery address you have chosen during the purchase process. We will send you an email with shipping confirmation. If you wish, you can pick it up in one of our stores.
If you decide to pick up the order in one of our stores, you will be notified by SMS on the day the order arrives at the store and you will need to identify yourself with your ID and the order number.
Delivery and billing addresses do not have to match.
For special items, manufactured to order, the delivery time will be as indicated when placing the order.
DELIVERY TIMES
Delivery times for orders in the peninsular territory and the Balearic Islands are 24-48 hours. For orders to Ceuta and Melilla, the delivery time will be FIVE working days, as well as for international orders. In the case of the Canary Islands, shipments will only be made with store collection, no home deliveries will be made.
Orders placed after 4:30 p.m. will not be processed until the following business day.
Store pickup orders have a delivery period of between THREE and FIVE business days, depending on the day of the week the order is placed.
We guarantee delivery of the order as long as we have sufficient stock and the order is not placed on Saturdays, Sundays or holidays, in which case it will be processed on the first subsequent business day.
SHIPPING COSTS
Shipping cost depending on your destination:
- For Peninsular Spain deliveries: 4.95 euros
- For deliveries to the Balearic Islands: 10 euros
- Ceuta and Melilla: 15 euros
- Portugal: 7,50 euros
- European Union: 20 euros
- Eastern Europe: 24 euros
In-store pickup orders are free.
Shipping will be free for orders over 75 euros and only for peninsular Spain shipments.
In the case of shipments to Ceuta and Melilla and other countries outside the community customs union, the customer must pay the corresponding customs charges.
In the case of the Canary Islands, shipments will only be made with store collection. Home deliveries will not be made.
INCIDENTS IN DELIVERY
The transport company will send an email with the shipment tracking code.
If the delivery cannot be made due to the recipient's absence, the transport agency will leave an indicative note and will try to contact the recipient by phone to make a second delivery. If the recipient cannot be contacted, the shipment is delivered the next day. After two failed attempts, the customer must contact the transport agency and will have ten calendar days, counting from the second delivery attempt, to pick it up at the place indicated by the transport agency. Once this period has expired, the item will return to our warehouses and we will proceed to refund the amount paid.
Items to be picked up in store will remain in the store for fifteen calendar days, counting from the first business day after the email notification to the customer is sent. Once this period has expired, the item will return to our warehouses and we will proceed to refund the amount paid.